The Government of Ontario passed the Accessibility for Ontarians with Disabilities Act in 2005. Its goal is to make Ontario accessible for people with disabilities by 2025, by creating and enforcing accessibility standards.
One of the requirements of this regulation is that all organizations must provide training to employees, volunteers and others on the requirements of the regulation as it relates to their duties. As a volunteer of PARD, you will need to be trained on the all of the following:
Part 1: Customer Service Standard
Part 2: General Requirements
Part 3: Ontario Human Rights Code as it relates to people with disabilities
Modules can be viewed as a video or downloaded in a text version. The links are below and we ask that you complete all sections of the training and then print and complete the Confirmation of Training form. Training forms can be scanned and emailed to [email protected] or handed in to a Board member on Tuesday or Thursday riding nights.
One of the requirements of this regulation is that all organizations must provide training to employees, volunteers and others on the requirements of the regulation as it relates to their duties. As a volunteer of PARD, you will need to be trained on the all of the following:
Part 1: Customer Service Standard
Part 2: General Requirements
Part 3: Ontario Human Rights Code as it relates to people with disabilities
Modules can be viewed as a video or downloaded in a text version. The links are below and we ask that you complete all sections of the training and then print and complete the Confirmation of Training form. Training forms can be scanned and emailed to [email protected] or handed in to a Board member on Tuesday or Thursday riding nights.
PART 1: Customer Service Standard Module
This module covers the requirements for providing customer service in ways that are accessible to people with disabilities.
This module covers the requirements for providing customer service in ways that are accessible to people with disabilities.
| customer_service_training.mp4 |
| customer_service_training_module_-_text_version.pdf |
PART 2: General Requirements Module
This module provides an introduction to the accessibility requirements, and covers requirements that cut across all the standards.
| general_requirements.mp4 |
| general_requrements_training_-_text_version.pdf |
PART 3: Ontario Human Rights Code as it relates to people with disabilities Modules
Working Together: The Code and AODA
Rights and responsibilities under the Code and the AODA and how they affect individuals at work, in services and in housing.
| disability_and_human_rights_brochure_-_text_version.pdf |
FINAL REQUIREMENT: Confirmation of Training
Please print, complete and submit once you have taken all of the required training.
| confirmation_of_aoda_training.docx |
